Custer Hospitality, LLC

Front Desk Agent

Location

Custer, SD

Type

Full Time

POSITION SUMMARY:

Represents the hotel to the guest throughout all stages of the guest's stay.

GUEST SERVICE ASSOCIATE DUTIES AND RESPONSIBILITIES:

  • Register guests and assigns rooms. Accommodates special requests whenever possible.
  • Assists in pre-registration and blocking of rooms for reservations.
  • Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
  • Understands room status and room status tracking.
  • Knows room locations, types of rooms available, and room rates.
  • Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
  • Uses suggestive selling techniques to sell rooms and to promote other services of the hotel and or CH Amenities.
  • Knows the location and types of available rooms as well as the activities and services of the property.
  • Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day-use rooms.
  • Possesses a working knowledge of the reservations department. Takes same-day reservations and future reservations when necessary. Knows cancellation procedures.
  • Knows how to use front office equipment.
  • Process guest check-outs.
  • Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange,
  • Follows procedures for issuing and closing safe deposit boxes used by guests.
  • Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
  • Uses proper telephone etiquette.
  • Performs cashiering tasks like bill/invoice settlement, posting charges to the guest, paid out's
  • Uses proper mail, package, and message handling procedures and record details in the courier Mail Register.
  • Communicate services and amenities of the hotel to guests.
  • Obtain proper identification for tax-exempt guests and attach the form to registration card.
  • Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.
  • Attends department meetings.
  • Reports any unusual occurrences or requests to the manager or assistant manager.
  • Knows all safety and emergency procedures, Is aware of accident prevention policies.
  • Maintains the cleanliness and neatness of the front desk area.
  • Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
  • Any other duties as assigned by AGM or GM.

This position starts on May 20, 2020

COMPENSATION:
40 hours per week with starting minimum wage pay with overtime time pay, direct deposit pay. PERKS include employee hotels discounts, local attraction VIP Pass,, awesome team culture.

 

Company Website: www.custerhospitality.com

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